Sailfish Software Marketing

CSI scores are one of the most closely watched metrics in automotive retail. Manufacturers tie them to incentive programs, floor plan support, and certification status. But many service departments focus exclusively on the customer-facing experience and overlook one of the biggest levers they have: the repair order. Here is why documentation and CSI are more connected than most teams realize...

If you manage a dealership service department, you already know the feeling: a tech rushes through a repair order write-up, does a ‘not even bare minimum’ cause and correction, and moves on to the next job. It seems minor at the moment. But over time, incomplete ROs become one of the most expensive habits your shop can have.

If you've ever had a warranty claim rejected because the repair order story was incomplete, vague, or missing OEM-required language, you already understand the cost of poor documentation. Rejected claims mean delayed revenue, frustrated technicians, and CSI scores that take a hit before the customer even leaves the lot. That's exactly the problem ProScribe was built to solve.